Here’s a list of Frequently Asked Questions & Answers about the custom video slideshow creation service offered at WowSuper.Net.
@. What Exactly Do you offer at WowSuper.Net?
We create customized MP4 video slideshows using photos and videos sent by our customers so that they can save/share their special moments in style.
@. Can’t we create slideshows for free using apps?
You can. In fact, for some occasions, automated/free slideshow builders with fixed templates and simple effects may be sufficient.
But here at WowSuper.net, since we create slideshows professionally almost on a daily basis, you can rest assured that your story will be conveyed using beautiful effects and intriguing transitions.
Besides saving time and money, there is no steep learning curve or frustration that your video looks amateurish. We also try to customize slideshows as per your liking, as much as possible.
We have also invested time, money & skills in premium features – like 3D avatars narrating your story, 3D animated intros, cartoon creation tools, premium video backgrounds, royalty-free music tracks, etc. that will make your videos truly stand out. Most of these premium features are not available elsewhere, at least not at the price we offer.
@. Are slideshow videos different from event videos?
Slideshow videos are different from event videos. While event videos are longer and capture/cover almost the entire event, slideshows are shorter (typically under 5 minutes) that highlight only the important moments through selected photos and short videos. Since slideshow videos are shorter and elegant, you can easily share them on social networks like Facebook, WhatsApp, etc. or you can store them on your mobile and show it to people anywhere easily.
@. What’s the ordering process/How does this work?
Once you submit the order/enquiry form on the homepage or send us an email expressing interest, we’ll reply to your email. If you like a few styles from the portfolio videos on our homepage, you can indicate to us. Or we can build your slideshow from scratch with effects and transitions we think suits your photos best.
Once you send us the photos, text and your preferences, we’ll create the video and send the download link to your email within two business days. If you need any changes, you can reply and we’ll try our best to accommodate them.
Once you are satisfied with the video, we’ll send you an invoice and you pay online using your credit/debit cards.
@. I have some photos/videos that I have downloaded from the Internet. Can I send them to you for making the slideshow?
No. We insist that the photos/videos be taken by you or a photographer employed by you. You cannot send photos or videos taken from the net as they may be copyrighted to others.
The photos, videos, music, etc. that we use to create the slideshow video (if any – in addition to the ones you send) are all royalty-free media purchased by us.
@. Can you please download and insert my favorite song into the video?
No, that is copyright infringement. Besides, Online services like Youtube and Facebook may disable your video or disable your account if you upload music copyrighted to others.
We have rights/permissions to use certain royalty-free music tracks that we have paid for. Don’t worry, we’ll insert an appropriate music track for you. We can only use the commercially licensed music available with us.
@. Can you change the style, order or music after the video file is delivered?
Yes. We understand that creative projects should be flexible and hence we can redo a video once or twice even after delivery. If the changes you require are too exhaustive or beyond our capacity, we reserve our right to refuse.
@. When do we pay you? Do you need any advance?
You pay only after the work is complete and the video file is delivered to you. That eliminates any risk for our customers. However, be informed that our logo will be visible in the initial slideshow we send you. Once you pay, we’ll send you another video after removing the logo.
@. What are the available payment options?
Once the work is complete, we’ll send you a Paypal invoice to your email and you can pay the equivalent amount in your currency using your debit/credit cards. Paypal works in most countries.
We’ll try to include more payment options in the future. Customers from India can also do a direct bank transfer.
@. When I submit a form to initiate communication or initiate the order process, will you add me to your email list and bombard me with million emails?
No. There is a separate email subscription form and you’ll have to fill separately to receive the monthly email newsletter. Even if you submit your email address there, you’ll get only one mass email per month. And don’t worry, we will not sell your email addresses to anyone.
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